Customer Service - Frequently Asked Questions
Shopping and Checkout Questions
How do I shop on this site?
What is Express Ordering?
How do I change quantities?
Can I charge this order to my church or institution?
I do not know my PIN number. How do I get it?
What credit cards do you accept?
Are there any special savings available when I purchase online?
What kind of sales tax do I have to pay when I shop at the Ambrosiana Art Webstore?
Can I ship a single order to multiple addresses?
How do you handle orders outside the USA?
What are your shipping rates?
The Web site is busy. Can I e-mail my order?
How do I cancel an order?
How do I return or exchange something I purchased from Ambrosiana Art?
Why are some prices on the website higher than in the catalog?
How Do I Pay For My Order?
Can I charge this order to my church or institution?
What kind of sales tax do I have to pay when I shop at the Ambrosiana Art Webstore?
Can I bill to an international address at the Ambrosiana Art website?
What are your shipping rates?
Security and Privacy Questions
I'm worried about credit card fraud. Is this site secure?
What if I don't want to pay by credit card?
What is your privacy policy?
How do I unsubscribe from your e-mail list?
Delivery Questions
What is the general delivery process?
What is the charge for Rush or Overnight air delivery?
Can I ship to APO/FPO addresses through the Ambrosiana Art website?
How do I cancel an order?
How do I return or exchange something I purchased from Ambrosiana Art?
Artwork Requirements
How can artwork be submitted?
What are the acceptable formats for submitting electronic art?
What charges apply to art that is not in an acceptable format?
What types of Additional Charges Might be Applied to my Order?
Contacting Ambrosiana Art
Where are you located/What is your address and phone number?
Trouble with your Ambrosiana Art Account?
I've ordered from you before, why can't I log in?
I set up an account previously, but I can't remember my password
My e-mail address has changed, what do I do?
When I try to enter my e-mail address, it tells me "User does not exist"
I keep getting "The password you supplied is incorrect" when it is the same password I used to sign up with!
Shopping and Checkout Questions
How do I shop on this site?
For your shopping convenience, we use what is called a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time!
Simply browse the store and when you want to purchase an item, just click "order" and that item is added to your cart. After ordering each item, youll be shown a "Your Shopping Cart" screen that displays your items as well as a subtotal. When you are finished shopping, click "checkout" (a link on "Your Shopping Cart" screen) and follow the easy steps from there.
Navigation: We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as "Tabs" on the very top bar.
Getting Started: If you would like to browse the site, the best place to start is to click on of the Categories that you are interested in on the top bar This will take you to the main Category page with a listing of the Sub-Categories.
Searching: If you have an idea of what you'd like to order, try an Item Number or Keyword Search in the search box that appears on the top of the left column. If you don't find what you are looking for using a Keyword Search, you may want to modify or reduce the number of search terms used.
Express Ordering:
If you already know the item numbers for what you want (for example, if you have a catalog in hand), try the Express Ordering. We'll add the items to your order, then you're on to checkout...that simple!
How do I change quantities?
When you click "order", one of the selected items is added to your shopping cart. If you want more than one, simply adjust the quantity on the "Your Shopping Cart" screen (that loads directly after clicking the "order" button), and click the "update" button. If you ever want to remove an item from your cart, just enter "0" in the quantity field, then click the "update" button. Once an order is submitted through the Ambrosiana Art Webstore, it goes immediately into the system for processing, and it may be too late to change (all orders, however, may be returned). If you think it may NOT be too late to change, call our Customer Service Department at 1-800-521-2914, MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST, and we will do our best for you. Have your Order Number ready for the Ambrosiana Art representative.
Can I charge this order to my church or institution?
For 54 years, Autom has been pleased to extend credit terms of Net 30 Days to qualifying church or institutional customers, and we will continue to offer credit terms in the future. If you have your account number and PIN, you can place an order online and charge to your Autom account. Check the "I would like to charge this to my Autom account" checkbox during checkout. If you do not have your account number or PIN, please call 1-800-521-2914 and we will provide it to you.
I do not know my PIN number. How do I get it?
To receive your PIN number, call our customer service department at 1-800-521-2914. They will be able to give it to you.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express. Your credit card will not be charged until your items are shipped.
Are there any special savings available when I purchase online?
Currently the Ambrosiana Art Webstore offers the same savings offered in our printed catalog. Web-only specials are offered periodically throughout the year. You may subscribe to our list with your e-mail address to receive information about these promotions.
What kind of sales tax do I have to pay when I shop at the Ambrosiana Art Webstore?
If your Ambrosiana Art Webstore order is shipped to Webstore order is shipped to Arizona or Tennessee, you will have to pay the appropriate sales tax for that state.
Can I ship a single order to multiple addresses?
Unfortunately, at this time our site does not support multiple ship-to addresses. however, our account system makes it easy to place separate orders.
How do you handle orders outside the USA?
We ship anywhere in the world. For orders outside the USA, you must call our international sales department at 1-800-975-9347 MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST or email lcalderon@giftsfaith.com. We accept only credit card or money orders drawn on U.S. Funds for foreign shipments.
The Web site is busy. Can I e-mail my order?
We're sorry. We cannot accept orders via e-mail. Sending personal information, especially your credit card, through e-mail is not safe or secure and should not be used. If you need to place an order and can't access the Ambrosiana Art Webstore, please call the toll-free number: 1-800-521-2914, MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST.
How do I cancel an order?
Once an order is submitted through the Ambrosiana Art Webstore, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, call our Customer Service Department at 1-800-521-2914 MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST, and we will do our best for you. Have your Order Number ready for the Ambrosiana Art representative.
Why are some prices on the website higher than in the catalog?
Due to increases in raw materials and rising fuel costs, our production costs have and will continue to rise on some items. As much as we try to absorb these increases, it is not always possible and at times we are forced to raise our selling prices midway through a season. When this happens we do reserve the right to increase our selling prices, which will cause our Web prices to be higher than the prices printed in our current catalog. We apologize for any inconvenience this may cause.
What are your shipping rates?
Please see our shipping rates.
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Security and Privacy Questions
I'm worried about credit card fraud, is this site secure?
For your comfort and safety, Ambrosiana Art uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today.
All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site.
What if I don't want to pay by credit card?
No problem! Though we believe in the safety and security of sending credit information over the Web, we do provide alternative methods of ordering.
- Call your order in MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST: 1-800-521-2914
- Order by Mail: You can also choose to mail us your order
by filling out the Order Form from the catalog. Order Forms
can be mailed to this address:
Ambrosiana Art
1013 Veterans Dr
Lewisburg, TN 37091 - Order by Fax: You can also fax us your order using Order Form at 1-800-582-1166.
- Note: Faxed orders will be entered only during normal business hours.
We take the privacy of your personal information very seriously. Please take a moment to view our full privacy policy.
How do I unsubscribe from your e-mail list?
If you choose to be on our e-mail list, you will receive updates once or twice a month. Should you ever want to be removed from the mailing list, simply enter your e-mail address at this page.
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Delivery Questions
What is the general delivery process?
Orders shipped from our warehouse can be delivered in 7-10 business days from date of order (see shipping rate chart). Items personalized or shipped direct from our suppliers may require 3-4 weeks for delivery. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped.
What is the charge for Express or Overnight air delivery?
Express Delivery to 48 Mainland States: See our shipping rate chart for further information.
Overnight Delivery to 48 Mainland States: See our shipping rate chart for further information.
- Applies to in stock items only.
- Some oversized, heavy, or drop shipped items may be excluded (as noted in item description).
- No P.O. boxes or APO/FPO.
- Alaska and Hawaii overnight service only on orders received by 12 Noon (M.S.T.). See our shipping rate chart.
Can I ship to APO/FPO addresses through the Ambrosiana Art website?
Orders shipping to APO/FPO addresses must be shipped by USPS. Please call our customer service department at 1-800-521-2914 MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST, or fax at 1-800-582-1166 to place your order. New federal regulations require custom paperwork for items shipping to APO/FPO addresses. Please call our customer service department or e-mail specialorders@autom.net if you have any questions.
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Artwork Requirements
How can artwork be submitted?
Artwork may be submitted in either hard copy or electronic format. Hard copy artwork should be crisp, clean, black and white line art. If the art is for a multi-color imprint, please provide registration marks. Providing artwork larger than actual size allows us to reduce it and will provide a better-finished product. If your art contains shading it should be submitted at actual size with a 45 line screen. Electronic artwork may be submitted via disk (CD-ROM, floppy, zip) or email. We accept both Macintosh and PC files. Please call us for email address. Please include your organizations name and purchase order number on all artwork sent. Always send a hardcopy of your art to compare to the electronic file so we can make sure your artwork is not altered in any way when opened.
What are the acceptable formats for submitting electronic art?
Acceptable software for artwork files are:
1. Adobe Illustrator, EPS file, create outlines for all text
2. Adobe PhotoShop, TIF, PSD, or DCS 2.0 files
3. Macromedia Freehand, EPS file, create outlines for all text
4. Corel Draw, EPS file, convert all text to curves
We also accept scanned images; the preferred format is TIF. We recommend scanning artwork in line art mode, 1200 DPI.
What charges apply to art that is not in an acceptable format?
If your artwork does not comply with Autom's format specifications, please submit what is available to specialorders@autom.net. We will make every attempt to convert your artwork to one of these formats for an artwork fee of $50.00/hour. If we are unable to produce your order from submitted artwork, we will contact you and offer solutions.
What types of Additional Charges Might be Applied to my Order?
Art Charges
If your artwork has to be created, changed, or reformatted in any way, an artwork charge of $50.00/hour will be charged.
Copy Changes
A charge of $35.00 will apply to all copy changes and an additional set-up fee of $40.00 will apply if a screen has already been made.
Corrections
A charge of $35.00 applies to all corrections received after the die or screen has been made. Corrections are not possible on orders that have already been printed.
Ink Color Changes
A charge of $35.00 will apply to all items per ink color change.
Multi-Color Imprints
Multi-color imprinting is not available on all items. Orders requiring a multi-color imprint will have additional set-up and running charges applied. Additional leadtime may be required. Call us for more information on multi-color imprint pricing.
Order Cancellations
Once you have submitted your order online, it immediately goes into the system for processing and is therefore considered firm. Because of this, Autom Christian Fundraising orders cannot be cancelled without approval from Autom. Written documentation must be sent to confirm the cancellation. Upon receiving documentation, a $20.00 charge will apply, in addition to the cost of dies, screens, artwork, and all materials produced, if applicable.
Overruns/Underruns
We try to produce your order in the quantity specified, but we reserve the right to ship and bill up to 10% over or under the desired quantity.
PMS Color Matching
For an additional $35.00, we will try to match your requested PMS color as closely as possible. Autom cannot guarantee exact color matching with PMS colors. PMS color matching is not available on all styles.
Set-Up Fees
Almost all of the personalized items on this website have an additional set-up fee. Please see each individual item for actual set-up fee amounts. Set-up fees are not included in the prices of the items and will show up on your invoice as an additional charge.
Spec Samples
Spec samples can be provided at an additional charge. Please call us for details.
Special Packaging
Please call us for more information and additional charges.
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Contacting Ambrosiana Art
Where are you located/What is your address and phone number?
We are located in Arizona, USA. Here's our address and contact information:
Ambrosiana Art
5226 South 31st Place
Phoenix, AZ 85040
United States of America
Ordering : 1-800-521-2914, MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST
Fax: 1-800-582-1166
Customer Service: 1-800-521-2914 MMonday - Friday from 9:00 AM to 7:00 PM EST or Saturday from 10:00 AM to 7:00 PM EST
E-Mail: Click to e-mail us
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Account Questions
I've ordered from you before, why can't I log in?
Unfortunately, having ordered offline does not automatically give you an account on our site. But setting one up is easy! Simply fill in the fields in the "New Account" section and continue with your order. You will have to fill in all of your information for this order, but on subsequent orders you can log in using the "Existing Account" section and your information will be recalled.
I set up an account previously, but I can't remember my password.
No problem! Just click the "forgot password" link on the login page. You will go to a screen that asks you to enter your e-mail address, and once you click "submit" you will be e-mailed a new password. If you would like to set your own password so that it will be more memorable (recommended), then follow the instructions in the e-mail you receive to set your own password. Once you are done with this, simply return to the site to the login screen. The site will have remembered your order.
My e-mail address has changed, what do I do?
Unfortunately you'll have to create a new account with your new e-mail address.
When I try to enter my e-mail address, it tells me "User does not exist"
There could be a number of reasons for this. The account system is case-sensitive, so be sure you are entering your e-mail address and password just as you typed them when you created your account. Also, be sure your Caps Lock is not on.
Sometimes e-mail addresses can have slightly different domains, for example "user@email.msn.com" and "user@msn.com" are actually the same e-mail address, but one will not match the other on our account system. Be sure you're using the same e-mail domain you signed up with.
If you are an AOL user, be sure to check that you are adding "@aol.com" to your screen name.
Finally, be sure you're adding the correct extension on to your e-mail domain name, for example ".com", ".net" or ".org". If none of these suggestions help, please contact us and we can look up your account.
I keep getting "The password you supplied is incorrect" when it is the same password I used to sign up with!
Remember, the account system is case sensitive. You have to type in your login and password exactly as you entered it when you created the account. Also, be sure to check your Caps Lock is not on. If all else fails, follow the "forgot password" link to receive a replacement password.
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Image Categories
Shopping Info & Help
Image Pricing
Small (1024px 72dpi)
(local church projection use only)
US $9.95
Small (1024px 72dpi)
(local church projection use only)
US $9.95
Small (1024px 72dpi)
(local church projection use only)
US $9.95